About Us

Marterra Elements LLC is a legally registered wellness and lifestyle company incorporated in the State of Delaware, United States. We operate as a direct-to-consumer e-commerce retailer offering wellness, recovery, and lifestyle products designed for home and residential use.

We are the merchant of record for all products sold on our website and are fully responsible for product listings, pricing, order processing, customer communication, returns, and refunds.

Our Brand & Product Focus

Marterra Elements specializes in wellness and recovery solutions, including saunas, cold therapy tubs, and related wellness accessories. A significant portion of our catalog features products manufactured by Bathing Brands, a U.S.-based wellness brand.

We maintain an official supplier and brand agreement with Bathing Brands under Marterra Elements LLC, authorizing us to sell and fulfill their products to customers within the United States.

Inventory, Fulfillment & Warehousing

Our business operates using a hybrid fulfillment model to ensure product availability and efficient delivery:

  • Most products are stocked and fulfilled from authorized supplier warehouse facilities.
  • Certain items are shipped directly from our brand partner’s fulfillment center.
  • Regardless of fulfillment location, all customer orders are placed with Marterra Elements LLC, and all post-purchase support is handled by our team.

Fulfillment Partner Warehouse (Brand Facility)

Bathing Brands, Inc.
511 Glenn Ave.
Wheeling, Illinois 60090
United States

This location functions solely as a fulfillment and warehouse facility for approved products sold by Marterra Elements LLC.
It is not a retail store or customer service location.

Legal Business Information

Registered Company Name: Marterra Elements LLC

Registered Business Address (Legal & Administrative):
254 Chapman Rd, Suite 208 #25390
Newark, Delaware 19702
United States

This address is used for business registration, billing, legal correspondence, and compliance purposes.
Customer visits are not accepted at this location.

Customer Support & Accountability

All customer communication and support are handled directly by Marterra Elements LLC.

  • We do not operate as a marketplace.
  • We do not allow third-party sellers to independently list products on our website.
  • Customers can contact us using the information provided on our Contact Us page.

Support Email: support@marterraelements.com
Phone: +1 (844) 840-0414

Support Hours:
Monday – Friday
8:00 AM – 4:00 PM (EST)