Cancellation Policy

Effective Date: October 31, 2025

At Marterra Elements LLC, we understand that sometimes plans change. Our goal is to make the cancellation process as smooth and hassle-free as possible.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@marterraelements.com.

We will make every effort to process your cancellation before your order ships. However, once an order has been fulfilled or dispatched, it can no longer be canceled.

If your order has already shipped, you may still be eligible to return the item after delivery in accordance with our Return and Refund Policy.

Custom or Personalized Orders

Please note that customized or made-to-order items cannot be canceled once production has begun.

Contact Us

If you have questions or need assistance with a cancellation request, please reach out to our support team:

Marterra Elements LLC
Email: support@marterraelements.com
Customer Support Hours: 8:00 AM – 4:00 PM EST