Billing Terms and Conditions

These Billing Terms and Conditions (“Terms”) govern the payment obligations and processes between Marterra Elements LLC (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”). By purchasing our products or using our services, you agree to comply with these Terms.

Pricing

All prices displayed on our website are listed in U.S. Dollars (USD). Prices may be updated or changed at any time without prior notice. Any applicable taxes, shipping fees, or additional charges are clearly calculated and shown during checkout before an order is finalized. No hidden fees are added after payment confirmation.

Accepted Payment Methods

We accept secure payment methods, including:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club
• Express Checkout Options: Apple Pay, Google Pay, and Shop Pay

All transactions are processed using secure, encrypted payment gateways to protect customer financial information.

Payment Authorization

By submitting payment information, you authorize Marterra Elements LLC to charge the total order amount, including applicable taxes and shipping fees, to the selected payment method. Orders are processed only after successful payment authorization.

Payment Timing

For one-time purchases, payment is required in full at the time the order is placed.
For subscription-based products or services (if applicable), payments are automatically charged at the beginning of each billing cycle according to the terms presented at checkout.

Failed or Declined Payments

If a payment is declined or cannot be processed, the order may be delayed or canceled. Customers are responsible for ensuring that payment details are accurate and valid at the time of purchase. We reserve the right to request an alternative payment method if necessary.

Invoicing & Receipts

An electronic invoice or receipt is automatically generated once an order is successfully completed and is sent to the email address provided during checkout. Customers should retain this confirmation for their records.

Billing Information Accuracy

Customers are responsible for providing accurate and complete billing information. Incorrect or incomplete details may result in order delays, cancellation, or processing errors.

Chargebacks & Disputes

Customers are encouraged to contact our support team prior to initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks may result in order suspension or account restrictions.

Security & Fraud Prevention

To protect our customers and business, all orders are subject to verification. We reserve the right to cancel or refuse any order that appears to be fraudulent or in violation of our payment policies.

Policy Updates

We reserve the right to update or modify this Payment Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For questions related to payments, billing, or invoices, customers may contact us at:

Phone: +1 (844) 840-0414

Support Email: support@marterraelements.com