Billing Terms and Conditions

Effective Date: October 31, 2025

1. Introduction
These Billing Terms and Conditions (“Terms”) govern the payment obligations and processes between Marterra Elements LLC (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”). By purchasing our products or using our services, you agree to comply with these Terms.

2. Payment Terms
2.1 Pricing
Prices are listed in U.S. Dollars (USD) and may change without prior notice.
Taxes and fees are excluded unless otherwise stated at checkout.

2.2 Payment Methods
Accepted payment options include:
– Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club
– Express Checkout: Apple Pay, Google Pay, and Shop Pay

2.3 Payment Due Date
For one-time purchases, payment is due at the time of order placement.
For subscription services (if applicable), payment is due on the first day of each billing cycle.

3. Invoicing
Invoices are automatically generated upon order completion and sent electronically via email.
You are responsible for ensuring your billing and contact information remains accurate.

4. Disputed Charges
If you dispute a charge, please notify us in writing within 15 days of the invoice date.
Email: support@marterraelements.com.

Include your order number and a detailed description of the issue.
We review and resolve all billing disputes promptly and in good faith.

5. Refunds and Credits
Refunds and credits are processed in accordance with our Return and Refund Policy.
Approved refunds are issued to the original payment method within 5–7 business days.

6. Taxes
You are responsible for all applicable taxes, including sales tax or VAT, based on your shipping address.
Tax-exempt customers must provide a valid exemption certificate before purchase.

7. Billing Errors
If an error is found on your invoice, we will correct it promptly.
Overcharges will be refunded or credited; undercharges may be billed with proper notice.

8. Payment Security
All payments are processed securely using PCI-DSS-compliant systems.
We use Shopify Payments (powered by Stripe) and do not store your credit card details.
Transactions are protected with SSL encryption for data security.

9. Changes to Billing Terms
We may update these Terms at any time.
Updates will be posted on our website at www.marterraelements.com.
Continued use of our website or services after updates constitutes acceptance of the revised Terms.

10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages related to billing or payment issues.
Our maximum liability is limited to the total amount paid by you to Marterra Elements LLC within the six (6) months preceding the event giving rise to the claim.

11. Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
Any disputes will be resolved exclusively in the state or federal courts located in Delaware.

12. Contact Information
Marterra Elements LLC
Email: support@marterraelements.com
Customer Support Hours: 8:00 AM – 4:00 PM EST
Website: www.marterraelements.com

13. Entire Agreement
These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Marterra Elements LLC regarding billing and payment matters.

Acknowledgment
By completing a purchase through our website, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.