Warranty Policy
Last Updated: August 14, 2026
At Marterra Elements, we believe the products we offer should be built to provide years of enjoyment and reliable performance. Most products sold through Marterra Elements are covered by a manufacturer's written warranty covering defects in materials and workmanship, subject to the applicable manufacturer's terms and conditions.
Because we work with multiple manufacturers and product lines, warranty coverage, duration, exclusions, and claim procedures vary by product. The specific manufacturer's warranty applicable to your product determines the scope and terms of your warranty coverage.
This page explains how warranty coverage works for products purchased through Marterra Elements. It does not replace or modify the manufacturer's written warranty applicable to your specific product.
1. Manufacturer Warranty
Unless otherwise stated on the applicable product page or order documentation, products sold by Marterra Elements are covered by the applicable manufacturer's warranty rather than a separate Marterra Elements warranty.
Warranty periods vary by manufacturer and product. Certain products may carry a two-year residential warranty, while commercial products or specific components may have different warranty periods or terms.
Warranty coverage varies by product. Before purchasing, please review the warranty information provided on the applicable product page, including the warranty period, covered components, exclusions, and any residential or commercial-use limitations.
If you have questions about the warranty applicable to a particular product, please contact us before placing your order.
2. What Is Covered
Manufacturer warranties generally cover defects in materials and workmanship that occur during the applicable warranty period, subject to the manufacturer's specific terms and conditions.
Depending on the product and manufacturer, covered remedies may include:
- Repair of a defective component
- Replacement of a defective component
- Replacement of the product
- Other remedies specified by the manufacturer
The specific remedy available is determined by the applicable manufacturer's warranty.
3. What Is Not Covered
Warranty exclusions vary by manufacturer and product. Depending on the applicable manufacturer's warranty, coverage may exclude circumstances such as:
- Normal wear and tear
- Cosmetic changes that do not affect product function
- Damage caused by misuse, abuse, neglect, or improper operation
- Damage caused by accidents, acts of nature, or other external causes
- Improper installation or installation that does not comply with applicable instructions or requirements
- Modifications, alterations, or unauthorized repairs
- Damage resulting from improper electrical connections, voltage, wiring, or electrical service
- Failure to follow the manufacturer's installation, operation, maintenance, or care instructions
- Damage caused by improper water treatment, water chemistry, freezing, or environmental conditions where applicable
- Damage caused by use outside the product's intended purpose
- Commercial or other non-residential use where the manufacturer's warranty is limited to residential use
- Damage caused by transportation after delivery, where applicable
- Consumable or maintenance items unless specifically covered by the applicable manufacturer's warranty
These exclusions are general examples and do not replace or modify the specific terms of the manufacturer's warranty.
4. Residential and Commercial Use
Warranty coverage may differ depending on whether a product is used in a residential, commercial, hospitality, rental, spa, fitness, or other commercial environment.
Some manufacturers provide different warranty periods or exclusions for commercial use, and certain products may not be warranted for commercial applications at all.
Customers purchasing products for commercial or professional use should contact Marterra Elements before purchase to confirm the applicable warranty coverage.
5. Installation
Certain products require professional installation or specific electrical, plumbing, structural, or site requirements.
Failure to follow the manufacturer's installation requirements may affect warranty eligibility.
Where professional installation is recommended or required, customers are responsible for ensuring that installation is performed by an appropriately qualified professional and complies with applicable local codes and manufacturer requirements.
Marterra Elements is not responsible for installation performed by independent third parties unless otherwise expressly agreed in writing.
6. How to Submit a Warranty Claim
If you believe your product has a defect that may be covered by warranty, please contact Marterra Elements at:
Email: support@marterraelements.com
Please include:
- Your order number
- Customer name
- Product name and model
- Date of purchase
- Description of the issue
- Photos or videos showing the issue, when applicable
- Serial number or other product identification, when applicable
- Any additional information requested by the manufacturer
Marterra Elements will review the information and, where appropriate, coordinate with the applicable manufacturer or supplier to determine the next steps.
Depending on the manufacturer and product, you may be required to provide additional documentation, photographs, videos, diagnostic information, or other evidence.
7. Warranty Claim Review
Submitting a warranty claim does not automatically mean that the claim is approved.
The applicable manufacturer may review the product and determine whether the reported issue is covered under its warranty.
If a claim is approved, the manufacturer will determine the appropriate remedy in accordance with its warranty terms.
Marterra Elements will make reasonable efforts to assist customers throughout the warranty process but cannot provide coverage beyond the terms offered by the applicable manufacturer.
8. Shipping and Labor
Warranty coverage for shipping, removal, reinstallation, labor, service calls, or other costs varies by manufacturer and product.
Unless expressly stated otherwise in the applicable warranty, costs not covered by the manufacturer's warranty, including certain labor, installation, removal, reinstallation, or transportation expenses, may be the customer's responsibility.
Before incurring significant service or repair costs, customers should contact Marterra Elements for guidance.
9. Replacement Parts
Where a warranty claim is approved and a component is determined to be defective, the manufacturer may provide a replacement component rather than replace the entire product.
Replacement parts may differ slightly in appearance from the original component where the manufacturer has made design or production changes, provided the replacement performs the intended function.
10. Transfer of Warranty
Warranty transferability varies by manufacturer and product.
Unless otherwise stated in the applicable manufacturer's warranty, warranty coverage may be limited to the original purchaser and may not automatically transfer to subsequent owners.
11. Manufacturer-Specific Terms
Because Marterra Elements sells products from multiple manufacturers, the warranty terms applicable to your purchase may contain additional requirements, exclusions, limitations, or procedures.
The manufacturer's written warranty for your specific product provides the applicable warranty terms and should be reviewed together with the information provided on the product page.
Where manufacturer-specific warranty terms are available, customers should review those terms before purchase.
12. Your Legal Rights
This Warranty Policy does not limit any rights you may have under applicable federal or state law.
Some states do not allow certain limitations or exclusions, so certain provisions of this policy or an applicable manufacturer's warranty may not apply to you.
You may have additional rights depending on the state in which you reside.
13. Contact Us
If you have questions about warranty coverage before purchasing a product, or if you need assistance with a warranty claim, please contact:
Marterra Elements LLC
Email: support@marterraelements.com
Website: marterraelements.com
We are happy to help you understand the warranty applicable to a product before you purchase.