FAQ Page

Shipping Time and Delivery Expectations

Shipping times can vary depending on the brand. Some orders are shipped the same business day, while others may take 1-2 days. Occasionally, there might be unexpected delays. Generally, you can expect to receive your product within 4-7 days. If a longer shipping time is anticipated, it will be clearly noted on the product page. We take pride in offering some of the fastest processing and shipping times in our industry, along with top-tier customer service. Read our full Shipping Policy here.

Payment Options

We accept a wide range of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diner's Club) and digital wallets like Apple Pay, Google Pay and Shop Pay. 

Return Policy

We offer a 30-Day Money Back Guarantee. For more details, please refer to our comprehensive 30-Day Return Policy located here: Read our full Return Policy here.

Cancellation Policy

Orders can be canceled for a full refund before they have been shipped. To cancel, please contact us immediately at support@email.com. Orders that have already been shipped will fall under our 30-Day Return Policy. Read our full Cancellation Policy here.

Sales Tax Information

Marterra Elements LLC is registered in the state of Delaware, which does not impose state sales tax. As a result, sales tax is not applied to orders, unless required by law based on the customer’s location.

All applicable charges are clearly displayed during checkout before payment is completed.

MARTERRA ELEMENTS LLC

Phone: +1 (844) 840-0414
Email: sales@marterraelements.com
Customer Support Hours: 8:00 AM – 4:00 PM EST