Privacy Policy
Effective Date: October 31, 2025
1. Introduction
Marterra Elements LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at www.marterraelements.com make a purchase, or interact with us in any way.
By using our website, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect information to provide and improve our services. This may include:
Personal Information: Name, email address, phone number, billing and shipping address, and payment details.
Account Information: Login credentials and order history if you create an account.
Technical Data: IP address, browser type, device information, and browsing behavior on our website.
Communications: Messages or inquiries sent via our contact forms, email, or live chat.
3. How We Use Your Information
We use collected data for the following purposes:
To process and fulfill your orders.
To send order confirmations, shipping updates, and customer service communications.
To improve our website, products, and services.
To personalize your shopping experience.
To send marketing communications if you have opted in.
To comply with legal and regulatory requirements.
4. Sharing of Information
We do not sell or rent your personal data. We may share limited information with:
Service Providers: Payment processors (such as Shopify Payments), shipping carriers, and email marketing platforms that help us operate our business.
Legal Compliance: When required by law, to comply with legal processes, or to protect our rights and property.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. You may adjust your browser settings to refuse cookies, but some website features may not function properly.
7. Data Security
We use industry-standard security measures, including SSL encryption and PCI-DSS-compliant payment processing, to protect your personal information.
While we take all reasonable precautions, no online transmission or storage method can be guaranteed 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
Access and request a copy of your personal data.
Correct inaccurate or incomplete information.
Request deletion of your data, subject to legal obligations.
Withdraw consent for marketing communications.
To exercise these rights, contact us at support@marterraelements.com.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
Company Name: Marterra Elements LLC
Email: support@marterraelements.com
Website: www.marterraelements.com