Empava
Empava - Luxury Freestanding 4-Person Rectangle Outdoor Hot Tub
Empava - Luxury Freestanding 4-Person Rectangle Outdoor Hot Tub
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Model: EMPV-SPA3527 — 82.67" L x 82.67" W x 28.74" H
Advanced Ozone Water-Care System
Cleaner water with full-cycle ozone filtration
This hot tub uses a full-cycle ozone water-care system, moving beyond traditional chemical-heavy methods. Combined with upgraded dual circulation pumps, it keeps water fresher and clearer with efficient filtration and continuous movement.

Designed for All-Body Comfort
Multi-level bottom seating
The varied bench levels accommodate different heights and body types. Everyone can stretch out comfortably, enjoy natural lounging support, and stay relaxed during longer soak sessions. Perfect for family gatherings or social time with friends.
Recommended Number of People: 1-4
Relaxation Experience Upgrade
Hydrotherapy jets + LED chromatherapy lighting
Twenty strategically placed jets create a soothing hydro-massage experience. Paired with ambient LED lighting, the environment enhances relaxation and mood, perfect for unwinding at the end of the day.
Bath Therapy Type: Whirlpool
Massage System: Yes
Number of Jets: 20
Consistent Heating
Warm even in mid-winter
The constant-heat technology maintains a stable water temperature outdoors. Its energy-efficient motor minimizes electricity use while keeping comfort levels high.
Thermostatic System: Yes
Built for Long-Term Quality
Durable & hygienic materials
Made from acrylic with antimicrobial properties, the tub ensures long-lasting performance and easier maintenance. Includes features such as a waterfall, fountain, insulation, and LED lights for enhanced enjoyment.
Additional Specifications
Overall Size: 82.67" L x 82.67" W x 28.74" H
Overall Product Weight: 405.65 lb
Capacity: 154 gallons
Soaking Depth: 26.77" (top to bottom)
Drain Location: Skirt outer lower part
Finish: Cloud Gray
Primary Material: Acrylic
Installation Type: Freestanding
Antimicrobial: Yes
Tub/Shower Features: Massage Spa, Waterfall, Fountain, Insulation, LED Lights
Warranty: 3 Years
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Estimated Shipping Time
You can typically expect your items to arrive within 4-7 business days, depending on your location and product availability.
Returns & Refunds
At Marterra Elements, your satisfaction is at the heart of everything we do.
If something isn’t quite right, we’re here to make it right — simply and fairly.
Contact Us
Our Customer Care team is happy to assist you.
📧 Email: support@marterraelements.com
📞 Phone: +1 (844) 840-0414
🕘 Hours: Monday–Friday, 9 AM – 5 PM EST
Return Eligibility
You may return your purchase within 30 days of receiving it if it meets the following conditions:
- The item is unused, undamaged, and in its original packaging.
- All labels and tags are intact.
- Proof of purchase (order confirmation or receipt) is provided.
To initiate a return, simply email us with your order number and reason for return.
Once reviewed, we’ll share next steps and, if needed, a Return Authorization Number.
Return Shipping
- Please ship your return within 7 days of receiving authorization.
- Use a trackable carrier (USPS, UPS, or FedEx).
- Keep your tracking information until your return is confirmed.
- Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refunds
- Refunds are issued to your original payment method once the item passes inspection.
- Please allow 5–7 business days for processing, plus additional time for your bank to post the funds.
- Partial refunds may apply if items are returned beyond 30 days or not in original condition.
Special Situations
- Change of Mind: Returns accepted within 30 days with a 20% restocking fee.
- Damaged or Defective Items: Contact us within 7 days of delivery with photos or videos. We’ll arrange a replacement or full refund, including shipping.
- Incorrect Product Received: Notify us immediately — we’ll send a prepaid label and ship the correct item at no cost.
- Order Not Delivered: If your order doesn’t arrive within the estimated timeframe, we’ll investigate with the carrier and offer a replacement or refund.
Cancellations
- Cancel within 24 hours of placing your order for a full refund.
- After shipment, please follow the standard return process.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Custom or personalized items
- Perishable goods
- Intimate or sanitary products (unless unopened)
- Gift cards or digital downloads
Exchanges
We’re happy to replace defective, damaged, or incorrect products at no additional cost.
Please email support@marterraelements.com with your order number and photos (if applicable).
Note:
This policy does not affect your statutory consumer rights under applicable U.S. law.