Empava
Empava - Luxury Freestanding 6-Person Square Outdoor Hot Tub
Empava - Luxury Freestanding 6-Person Square Outdoor Hot Tub
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Model: EMPV-SPA3550 — 84.65" L x 84.65" W x 36.65" H
A Full-Body Relaxation Experience
3-in-1 massage functions
This hot tub features 54 upgraded jets, 6 massage modes, and 3 adjustable speeds, creating a versatile hydro-massage environment. From gentle pressure to stronger streams, each setting delivers a soothing experience comparable to a personal massage session at home.
Bath Therapy Type: Whirlpool
Massage System: Yes
Number of Jets: 55
Night-Ready Ambience
Illuminated for safe & stylish evenings
An enhanced LED lighting system with 20 lights brightens every corner of the tub. Perfect for late-night soaks or outdoor gatherings, the lighting ensures visibility while adding a relaxing atmosphere.
Tub/Shower Features: Massage Spa, Waterfall, Fountain, Insulation, LED Lights

Ozone Water-Care for Cleaner Soaks
A modern alternative to traditional methods
The full-cycle ozone water-care system keeps water fresh with minimal chemical reliance. It supports consistent filtration for a clean, clear soaking experience.
Built for Year-Round Enjoyment
Efficient constant heating and premium insulation
The constant-heat system, combined with high-quality Lucite material, retains warmth efficiently. Durable construction and reliable insulation make it suitable for both indoor and outdoor use in any season.
Additional Specifications
Overall Size: 84.65" L x 84.65" W x 36.65" H
Overall Product Weight: 723 lb
Capacity: 308 gallons
Soaking Depth: 30.71" (top to bottom)
Drain Location: Skirt outer lower part
Recommended Number of People: 1–6
Finish: Cloud Gray
Primary Material: Acrylic
Installation Type: Freestanding
Antimicrobial: Yes
Thermostatic System: Yes
Warranty: 3 Years
Manuals:
Dimensions
Outdoor SPA Control System Tech Book TP500S
SPA Installation and Directions of Use
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Estimated Shipping Time
You can typically expect your items to arrive within 4-7 business days, depending on your location and product availability.
Returns & Refunds
At Marterra Elements, your satisfaction is at the heart of everything we do.
If something isn’t quite right, we’re here to make it right — simply and fairly.
Contact Us
Our Customer Care team is happy to assist you.
📧 Email: support@marterraelements.com
📞 Phone: +1 (844) 840-0414
🕘 Hours: Monday–Friday, 9 AM – 5 PM EST
Return Eligibility
You may return your purchase within 30 days of receiving it if it meets the following conditions:
- The item is unused, undamaged, and in its original packaging.
- All labels and tags are intact.
- Proof of purchase (order confirmation or receipt) is provided.
To initiate a return, simply email us with your order number and reason for return.
Once reviewed, we’ll share next steps and, if needed, a Return Authorization Number.
Return Shipping
- Please ship your return within 7 days of receiving authorization.
- Use a trackable carrier (USPS, UPS, or FedEx).
- Keep your tracking information until your return is confirmed.
- Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refunds
- Refunds are issued to your original payment method once the item passes inspection.
- Please allow 5–7 business days for processing, plus additional time for your bank to post the funds.
- Partial refunds may apply if items are returned beyond 30 days or not in original condition.
Special Situations
- Change of Mind: Returns accepted within 30 days with a 20% restocking fee.
- Damaged or Defective Items: Contact us within 7 days of delivery with photos or videos. We’ll arrange a replacement or full refund, including shipping.
- Incorrect Product Received: Notify us immediately — we’ll send a prepaid label and ship the correct item at no cost.
- Order Not Delivered: If your order doesn’t arrive within the estimated timeframe, we’ll investigate with the carrier and offer a replacement or refund.
Cancellations
- Cancel within 24 hours of placing your order for a full refund.
- After shipment, please follow the standard return process.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Custom or personalized items
- Perishable goods
- Intimate or sanitary products (unless unopened)
- Gift cards or digital downloads
Exchanges
We’re happy to replace defective, damaged, or incorrect products at no additional cost.
Please email support@marterraelements.com with your order number and photos (if applicable).
Note:
This policy does not affect your statutory consumer rights under applicable U.S. law.
