Kohler C2 Outdoor Sauna

Our warranty coverage varies by product category and manufacturer. All products sold through Marterra Elements are covered by the manufacturer's warranty as specified below.

Product-Specific Warranty Terms

Outdoor Showers & Saunas (SaunaLife)

• Structural Components: 3-year limited warranty on wood construction and structural integrity
• Hardware & Fixtures: 2-year warranty on stainless steel components, heaters, and fixtures
• Electrical Components: 1-year warranty on control systems and electrical parts

Official Warranty Information – SaunaLife

Hot Tubs & Spas (Empava, SaunaLife)

• Shell & Structure: 3-year limited warranty on acrylic shells and structural components
• Plumbing & Jets: 2-year warranty on pumps, jets, and plumbing systems
• Heaters & Controls: 2-year warranty on heating elements and control systems
• Cabinet & Cover: 1-year warranty on exterior cabinets and insulated covers

Official Warranty Information – SaunaLife

Official Warranty Information – Empava

Cold Plunge Tubs (Revive Plunge)

• Tub & Structure: 1-year comprehensive warranty
• Chiller Units: 1-year warranty on compressor and cooling systems
• Filtration Systems: 1-year warranty on pumps and filtration components
• Inflatable Models: 1-year warranty on materials and seams

Official Warranty Information – Revive Plunge

Infrared Saunas (Wizzisauna)

• Wood Structure: 3-year limited warranty
• Heating Panels: 5-year warranty on carbon-crystal heating elements
• Electronics: 1-year warranty on control panels and Bluetooth systems

Official Warranty Information – Wizzisauna

Compression Therapy Systems (Rapid Reboot)

• Control Units: 2-year warranty on CLASSIC and REGEN units
• Attachments: 2-year warranty on boots, hips, and arm attachments
• Accessories: 1-year warranty on thermal therapy sleeves

Official Warranty Information – Rapid Reboot

Fitness Equipment (OxeFit)

• Frame & Structure: Varies by model (see product specifications)
• Electronics & AI Systems: 1-year warranty
• Accessories: 1-year warranty

Official Warranty Information – OxeFit

Wellness Technology (Airvida)

• Red Light Therapy Beds: Varies by model (see product specifications)
• Hyperbaric Chambers: Varies by model (see product specifications)
• Hydrogen Systems: Varies by model (see product specifications)

1 year official warranty for all Airvida products and elements.

Pizza Ovens (Empava)

• Structure: 2-year warranty on oven body and construction
• Heating Elements: 2-year warranty on burners and heating systems

Official Warranty Information – Empava

What's Covered

Our warranty covers:

• Manufacturing defects in materials and workmanship
• Structural failures under normal use
• Malfunctioning components during the warranty period
• Parts replacement for defective components

What's Not Covered

The warranty does not cover:

• Normal wear and tear
• Damage from improper installation or use
• Damage from neglect, abuse, or misuse
• Damage from natural disasters, accidents, or acts of God
• Cosmetic damage that doesn't affect functionality
• Products modified or repaired by unauthorized technicians
• Damage from improper maintenance or cleaning
• Commercial use (unless specified as commercial-grade)
• Shipping damage (must be reported within 48 hours of delivery)

Warranty Claim Process

Step 1: Contact Us

• Email: support@marterraelements.com
• Include your order number, product name, and photos/videos of the issue
• Describe the problem in detail

Step 2: Evaluation

• Our team will review your claim within 2-3 business days
• We may request additional information or photos

Step 3: Resolution

• Repair: We'll provide replacement parts and instructions
• Replace: We'll ship a replacement unit if repair isn't feasible
• Refund: In rare cases, we may offer a refund (subject to approval)

Step 4: Return (if required)

• We'll provide a prepaid shipping label for warranty returns
• Pack the item securely in original packaging when possible

Installation & Maintenance Requirements

To maintain warranty coverage:

• Follow all installation instructions provided
• Use only authorized installers for products requiring professional installation
• Perform regular maintenance as specified in product manuals
• Use only approved cleaning products and methods
• Keep records of maintenance and service

Extended Warranty Options

Extended warranty coverage may be available for select products. Contact us for details on extended protection plans.

Manufacturer Direct Warranties

Some products are covered directly by the manufacturer. In these cases:

• Marterra Elements will facilitate the warranty claim process
• You may be directed to contact the manufacturer directly
• We'll assist with coordination and follow-up

Shipping & Handling

• Warranty Repairs: We cover shipping costs for warranty-approved repairs
• Non-Warranty Issues: Customer is responsible for shipping costs
• Curbside Delivery: Most products include free curbside delivery
• White Glove Service: Available for purchase on select items

Customer Satisfaction Guarantee

In addition to manufacturer warranties, Marterra Elements offers:

• 30-day satisfaction guarantee on select products
• Expert customer support throughout your ownership
• Access to installation guides and maintenance resources
• Dedicated support team for troubleshooting

Contact Information

Marterra Elements Customer Support

• Website: www.marterraelements.com
• Email: support@marterraelements.com
• Phone: +1 (844) 840-0414
• Hours: Monday-Friday, 8 AM - 4 PM EST

Important Notes

• Warranty terms begin from the date of purchase
• Original proof of purchase required for all warranty claims
• Warranty is non-transferable and applies to original purchaser only
• Some products may have different warranty terms - refer to product-specific documentation
• This warranty gives you specific legal rights, and you may have other rights which vary by state/province

Shipping Policy

We offer multiple shipping options depending on the product type, brand, supplier, and delivery location. In certain cases, products are fulfilled and shipped directly from our authorized suppliers or fulfillment partners.

All available shipping methods, costs, and estimated delivery timelines are clearly displayed at checkout before payment is completed. Read more about Shipping Policy.

Return Eligibility

Customers in the United States may request a return within 30 days of delivery, subject to the conditions outlined below.

To be eligible for a return:

• Items must be unused, undamaged, and in original condition
• Original packaging, labels, and included accessories must be intact
• Proof of purchase is required

Return eligibility may vary depending on the product type and supplier. Read more about Return and Refund