OxeFit - Accessory Tree

You can typically expect your items to arrive within 4-7 business days, depending on your location and product availability.

At Marterra Elements, your satisfaction is at the heart of everything we do.

If something isn’t quite right, we’re here to make it right — simply and fairly.

Contact Us

Our Customer Care team is happy to assist you.

📧 Email: support@marterraelements.com

📞 Phone: +1 (844) 840-0414

🕘 Hours: Monday–Friday, 9 AM – 5 PM EST

Return Eligibility

You may return your purchase within 30 days of receiving it if it meets the following conditions:

• The item is unused, undamaged, and in its original packaging.
  
• All labels and tags are intact.
  
• Proof of purchase (order confirmation or receipt) is provided.
  

To initiate a return, simply email us with your order number and reason for return.

Once reviewed, we’ll share next steps and, if needed, a Return Authorization Number.

Return Shipping

• Please ship your return within 7 days of receiving authorization.
  
• Use a trackable carrier (USPS, UPS, or FedEx).
  
• Keep your tracking information until your return is confirmed.
  
• Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
  

Refunds

• Refunds are issued to your original payment method once the item passes inspection.
  
• Please allow 5–7 business days for processing, plus additional time for your bank to post the funds.
  
• Partial refunds may apply if items are returned beyond 30 days or not in original condition.
  

Special Situations

• Change of Mind: Returns accepted within 30 days with a 20% restocking fee.
  
• Damaged or Defective Items: Contact us within 7 days of delivery with photos or videos. We’ll arrange a replacement or full refund, including shipping.
  
• Incorrect Product Received: Notify us immediately — we’ll send a prepaid label and ship the correct item at no cost.
  
• Order Not Delivered: If your order doesn’t arrive within the estimated timeframe, we’ll investigate with the carrier and offer a replacement or refund.
  

Cancellations

• Cancel within 24 hours of placing your order for a full refund.
  
• After shipment, please follow the standard return process.
  

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Custom or personalized items
  
• Perishable goods
  
• Intimate or sanitary products (unless unopened)
  
• Gift cards or digital downloads
  

Exchanges

We’re happy to replace defective, damaged, or incorrect products at no additional cost.

Please email support@marterraelements.com with your order number and photos (if applicable).

Note:

This policy does not affect your statutory consumer rights under applicable U.S. law.