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Wizzisauna - SR02 2 Person Red Cedar Far Infrared Sauna
Wizzisauna - SR02 2 Person Red Cedar Far Infrared Sauna
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The SR02 is a two-person infrared sauna made with durable red cedar. Its roomy interior makes it suitable for shared use at home.
With six carbon-crystal heating panels, the SR02 provides consistent, even infrared warmth. It includes LED reading lights, optional red and blue lighting modes, ambient back-lighting, Bluetooth audio, and simple LCD controls for a personalized experience.
FAQ:
External Dimensions: 47.36″W x 39.50″D x 75.40″H
Interior Dimensions: 43.94″W x 36.55″D x 71.46″H
Glass Door Dimensions: 20.47″W x 0.24″D x 69.30″H
Electrical Requirements: 120V / 15 amps
Frequency: 60 Hz
Power Cord Length: 10.8 feet (3.3 meters)
Rated Power Consumption: 1750 W
Maximum Temperature Rise: 140℉ (60℃)
Control System: LCD Controller x1
Audio System: Bluetooth Audio
Lighting Function: Lighting Function LED Reading Light x2, Infrared Lamp (Red & Blue) x1,
Back-light x4
Number Of Heating Plates: 6 Pcs
Heating Material: Carbon-Crystal Heating Panels. The six panels positioned on the back, sides, lower legs, base, and near the front glass - offer balanced all-around heat distribution. Under standard operating tests, temperatures may reach up to 149°F (65°C).
The SR02 uses a standard household plug and does not require special wiring, allowing for quick and straightforward setup.
Installation Steps:
The SR02 is designed with a modular, prefabricated structure and comes with illustrated instructions and setup videos to make assembly easier. Internal testing indicates that one person can complete the assembly in approximately 20–60 minutes without professional help, though actual time may vary based on individual experience. Reading the instruction manual beforehand is recommended for proper assembly.
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Estimated Shipping Time
You can typically expect your items to arrive within 4-7 business days, depending on your location and product availability.
Returns & Refunds
At Marterra Elements, your satisfaction is at the heart of everything we do.
If something isn’t quite right, we’re here to make it right — simply and fairly.
Contact Us
Our Customer Care team is happy to assist you.
📧 Email: support@marterraelements.com
📞 Phone: +1 (844) 840-0414
🕘 Hours: Monday–Friday, 9 AM – 5 PM EST
Return Eligibility
You may return your purchase within 30 days of receiving it if it meets the following conditions:
- The item is unused, undamaged, and in its original packaging.
- All labels and tags are intact.
- Proof of purchase (order confirmation or receipt) is provided.
To initiate a return, simply email us with your order number and reason for return.
Once reviewed, we’ll share next steps and, if needed, a Return Authorization Number.
Return Shipping
- Please ship your return within 7 days of receiving authorization.
- Use a trackable carrier (USPS, UPS, or FedEx).
- Keep your tracking information until your return is confirmed.
- Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refunds
- Refunds are issued to your original payment method once the item passes inspection.
- Please allow 5–7 business days for processing, plus additional time for your bank to post the funds.
- Partial refunds may apply if items are returned beyond 30 days or not in original condition.
Special Situations
- Change of Mind: Returns accepted within 30 days with a 20% restocking fee.
- Damaged or Defective Items: Contact us within 7 days of delivery with photos or videos. We’ll arrange a replacement or full refund, including shipping.
- Incorrect Product Received: Notify us immediately — we’ll send a prepaid label and ship the correct item at no cost.
- Order Not Delivered: If your order doesn’t arrive within the estimated timeframe, we’ll investigate with the carrier and offer a replacement or refund.
Cancellations
- Cancel within 24 hours of placing your order for a full refund.
- After shipment, please follow the standard return process.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Custom or personalized items
- Perishable goods
- Intimate or sanitary products (unless unopened)
- Gift cards or digital downloads
Exchanges
We’re happy to replace defective, damaged, or incorrect products at no additional cost.
Please email support@marterraelements.com with your order number and photos (if applicable).
Note:
This policy does not affect your statutory consumer rights under applicable U.S. law.